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Sunday, January 12, 2014

Blame it all on Quality


People from the Quality Industry can relate to this pretty well.

Aristotle has rightly said:"Quality is not an act, It is a Habit"

But the fact is, when there is the peak season and production is in full swing, some companies choose to ignore the Quality of these products, simply because Quality inspections demand time and accuracy, which the company looks at as loss.

Whereas even thought it is time consuming, it is an act that will enhance the Quality of your product and make it better, and in few cases even save you the trouble of a couple of lawsuits. But this is ignored by the management and the materials are dispatched, and when there are hoardes of complaints from the customers - the finger is quietly pointed towards the Quality team. Afterall it is the responsibility of the Quality dept. to look after that.

At that moment the production addicted management cannot gather the courage to take the blame for this.
Even if Quality dept. puts some stock on 'Hold' for analysis purpose, and there is shortage of goods in the market and a demand - the lot is dispatched by the management. Absolutely there is no concern for Quality at that point of time.

Meanwhile, no matter how many complaints arise, the Quality team also has to deal with that. Answering the frustrated and angry customers and facing them is perhaps the biggest challenge of them all. Even then, the Quality team is held responsible.

Today it has sort of become a universal process and almost every company does this. Wouldn't you agree?

However, there is a tiff between many departments in an organisation that leads to similar situations or even worse ones. I'll post about them later. Keep reading...

Thanks for reading, and do tell me if my posts are Wise or Wicked...

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